Refund policy

Returns & Exchanges

All sales are final. We do not offer refunds or exchanges on any purchase, including game/spin prizes and charm selections. Please review your order carefully before completing checkout.

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the item and packaging, and we’ll be happy to make it right.

Shipping & Lost/Stolen Packages

Once a package leaves our hands and is marked as shipped, we are not responsible for packages that are lost, stolen, or delayed by the carrier. We encourage customers to ensure someone is available to receive deliveries or to use a secure shipping address.

International Orders

International customers are responsible for any customs fees, import duties, VAT, or other charges assessed by their country upon delivery. These fees are determined by your local customs office and are not included in your order total or shipping cost.